Terms and Conditions

Charles River Apparel prides itself on our quality, service and style. We try to provide a high level of service with clear polices that make doing business with us an easy and enjoyable process.

Guarantee: All clothing is guaranteed for materials and workmanship upon original sale of garment to the Charles River Apparel Distributor. Should a defect be discovered, the garment may be returned for credit or replacement by the Charles River Apparel Distributor. No returns are accepted from End User/Consumers directly to Charles River Apparel.

Prices: All prices are effective for merchandise shipped after March 1, 2012. Constantly changing market conditions may require in-season price adjustments without notice. Our website reflects suggested retail prices for blank goods (non-decorated) sizes up to XL. Additional charges may apply for sizes 2XL–6XL, as well as tall sizes.

Purchases: Charles River Apparel utilizes a superb network of decorators, promotional product distributors, team dealers, college bookstores as well as resort and retail stores across the United States and internationally to distribute our products. Since we do not sell directly for orders to schools, teams or corporations you will not find a corporate address or phone number on our website. You can contact us via email at custserv@charlesriverapparel.com.

Returns: Purchases made by our Distributors must be returned within 60 days if a sample order, or 30 days if a regular order. Returns cannot be accepted without an RA (return authorization) number issued by our Customer Service department; this RA number must be written on the outside of the box. Merchandise received without the appropriate RA number will be refused. Closeout and discontinued merchandise is not returnable. It is the Distributors’ responsibility to inspect all merchandise upon receipt for correct style, color, size and quantity prior to decorating or altering in any way. If any discrepancies exist the Customer must contact Charles River Apparel within 72 hrs of delivery to notify or request an RA number. Embroidered or decorated items may not be returned or exchanged unless there is a manufacturer defect. Health regulations stipulate that all goods returned to us for repair must be cleaned and washed prior to return.

Donation of Returned Items: Charles River Apparel is proud to run the Charles River Cares™ Program which has utilized thousands of returned, damaged and distressed apparel to help those in need across the country and internationally. Any items you are returning may be used in conjunction with this program or may be re-sold. If you do not wish your goods to be used in this program please email us at custerv@charlesriverapparel.com and indicate your company name and return authorization number and clearly indicate that you "do not wish to have your goods donated." You will receive a confirmation from us specifically addressing your request, confirming that the goods will not be donated or re-used in any manner.

Restocking Fees: Merchandise returned to us because of refused shipments or customer error will be subject to a 10% restocking charge, in addition to freight charges and C.O.D. charges.

Shade Variance: We have made every effort to control shading variations, but exact color matches cannot be guaranteed from dye lot to dye lot or from knit to woven fabrics. If jacket and pants are intended to be used as a set, please notify our Customer Service Dept. upon placing your order. All garments must be inspected before decorating.

Logos: Any logos shown on garments or depicted in Charles River Apparel’s marketing materials are for illustration purposes only and are not available for manufacture or sale without the consent of their trademark owners. All logos are property of their primary trademark owner and do not represent endorsement of Charles River Apparel.

Website Terms of Use: If you continue to browse and use this website or any others owned by Charles River Apparel, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Charles River Apparel’s ("CRA") relationship with you in relation to this website. You are responsible for reviewing our terms and conditions/privacy policy periodically to ensure that you are aware of any changes to it. If you disagree with any part of these terms and conditions, please do not use our website. Please click here for our complete Terms of Web Use & Web Privacy Policy.