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Stuff You Need To Know
Most orders will ship between 7-10 production days from the date of design approval.
Standard Packaging: bulk fold. Individual folding and poly bagging is available.
Rush orders (less than 7 days’ production time) need to be approved. Please contact email@example.com
Click here to access all the information you need for decorating Charles River Apparel.
Standard packing is bulk fold with poncho bags included with order. Poncho re-bagging – folded and inserted into pouch is available.
UPC coded must be supplied by customer
3 business days after art approval.
Spec Samples for New Orders
3 business days after art approval
Collegiate Customers / Bookstores
IMPORTANT: Please see our 2016 Collegiate Price Sheet for pricing.
Applies to new orders only, reorders which meet the minimums will not incur screen charges.
PMS Color Match Charge
The Pantone matching system was designed for offset printing on white paper substances. Due to variables involved in both the substrate and the ink, results cannot be guaranteed when trying to match PMS colors, especially on black or colored garments. At all times, please try to match the PMS color to one of the standard ink charts (link)I if exact PMS color matching is needed there may be a charge.
Color Change Charge
(required with multi-color designs) 12 piece minimum per color change.
Printing on Youth and Adult Garments
If different size screens are needed for printing the same design on youth and adult garments then print charges will be based on separate runs. However, an imprint size can sometimes be determined to accommodate all sizes, please call for advice.
Permission & documentation to use copyrighted logos are the responsibility of the Distributor. We reserve the right to show logos we have decorated as examples of our work in our marketing materials, or donate/resell any decorated garments which have been returned to us.
Donation of Returned Items / Charles River Cares
Charles River Apparel is proud to run the Charles River Cares™ Program which utilizes the return of damaged and distressed apparel to help those in need across the country and internationally. Any items you are returning may be used in conjunction with this program or may be re-sold. If you do not wish your goods to be used in this program please email us at firstname.lastname@example.org and indicate your company name and return authorization number and clearly indicate that you “do not wish to have your goods donated.” You will receive a confirmation from us specifically addressing your request, confirming that the goods will not be donated or re-used in any manner.
Order cancellations must be confirmed in writing. Cancellations will not be accepted for orders that have already been produced. For non-produced cancellations, any associated costs leading up to the production of your order will be invoiced accordingly.
Dye Migration Warning
Polyester and Nylon Dye Migration happens when the dye in the fabric of the garment sublimated and turns into a colored gas. It will then try to escape the garment and can get stuck in the ink that is applied on the garment. It will slowly permeate through and can discolor the ink slightly or completely depending on the garment itself as well as the print process. Darker colored garments are more likely to migrate (red, blue, black, etc.) Dye migration may appear hours or weeks after the ink is cured. Charles River Apparel uses polyester inks and nylon additives to attempt to lower the chance of dye migration. However, CRA cannot control dye migration and the customer must accept the risk of dye migration when printing polyester, polyester blends and nylon goods.
Dispute of Quality
Claims must be made within 30 days of receipt of merchandise.
Here at Charles River apparel we pride ourselves on providing outstanding customer service to each and every reseller in our network. To assist us in servicing your business, we ask you to help us help you by providing detailed purchase orders on all projects. Detailed purchase orders with all the necessary information allow us process your orders faster and more accurately. Below is an over view of the information needed
- Company Name
- Company Account Number
- Contact Name
- Phone #
- Contact Email
- Billing Email
- Style/Brand/Product Number
- Size breakdown
- Ship to address
- In hands date
- Outlined Vectored Art/ DST
- Acceptable Files For Screen Printing
- Acceptable Files For Embroidery – DST
- Acceptable Files For Heat Seal
- Pantone Solid Coated colors
- Imprint Location