How is the Coronavirus impacting the company?
Charles River is open for business with the top priority being the health and safety of our employees, families, customers, and community. We are closely monitoring Covid-19 and are taking many actions to protect our team, yours, and all of our families, while also trying to do our part in minimizing the impact of the spread of the virus. Our factories have also returned to work and we will continue to closely monitor the situation.
Is there a guide to the new Charles River website?
Yes, please click here to watch our video tour.
Does Charles River sell directly to the public?
No, we do not sell directly to the public. Click here to find out where you can purchase our products.
Does Charles River offer free freight?
Yes, online orders for blank garments (non-decorated) are eligible for free freight based on Column Pricing Level and the number of pieces included in the order. For more details, please see our Terms & Conditions.
Is there a Shipping and Handling fee?
Yes, there is a $3.95 fee applied to all orders.
Are there any additional charges for tall and extended sizes (2XL–6XL)?
There are no additional charges for tall and extended size orders placed on the website. These upcharges are waived on the website and are displayed as a sale price on the product page ordering grid. All other, non-web orders for tall and extended sizes are subject to additional charges.
How long will it take for my orders to ship?
While we have had to suspend our service guarantee due to overseas and domestic supply chain issues, we remain committed to fulfilling same-day shipping on all orders for blank garments received by 3pm EST. However, we do encourage placing orders before that time to alleviate any delays.
Can Charles River Apparel guarantee on-time delivery?
Deliveries may be delayed due to global supply chain issues beyond our control and transportation delays. Please consider placing orders early or choose expedited shipping methods to help ensure your items arrive when needed.
What is your standard production time on decorated orders?
Our standard lead times are typically 2-5 business days for a virtual proof and 7-10 business days for final production once the virtual proof is approved. However, we anticipate increased business September through December as the economy recovers from Covid, which could strain our capacity and increase lead times to 10-12+ days for production. Therefore, we highly encourage placing your decorated orders early to ensure we can meet key delivery dates.
Do you expect any potential outbound shipping delays with your carriers (FedEx, UPS)?
Please plan for potential shipping delays during peak months, in particular in Q4, based on the expected surge in business combined with factors outside of our control relating to third-party carriers, such as FedEx and UPS, that have already communicated potential delays.
Has Charles River Apparel been impacted by the tariffs on China?
At this time, Charles River Apparel has only seen a minimal impact related to the tariff increases with China. We are following the situation closely for any new proposed increases that could impact the apparel category. While the impact of any potential changes is still unknown but we will do our best to keep you informed about new changes as they occur, including anything that impacts our pricing.
Does your company have a minimum piece requirement when placing an order?
For existing customers, we do not require minimums on blank orders. When placing an initial order for retail, monogram and resort accounts, we require a minimum of 48 pieces.
What state do your goods ship out of?
Our goods ship out of our warehouse in Sharon, Massachusetts.
How do I get set up with open payment terms?
To apply for terms, we ask that you download & complete one of the following Credit Applications listed below. Once completed, please print and fax the form to our Accounting Department at 781-793-1133, or save and attach the form in an email to firstname.lastname@example.org
Is there anything I can give to my customer to help them choose sizes or to pass out as a guide to their employees?
Yes. We have created a Size Equivalence Chart that contains sizes and body measurements to assist with sizing—these are not garment measurements. Simply tell your customer to locate their measurements on the chart and that will tell them the approximate Charles River Apparel (CRA) size they should fit into. Click here to view the PDF size equivalence chart. For style specific measurements you can also tell your customers to visit our website at www.charlesriverapparel.com. Each product has a product “SPECS” tab on the bottom of each page.
Where are your garments made? Are they made in the USA?
Our garments are imported from various countries around the globe and are not made in the United States. Our factories are required to meet higher quality standards and social compliance. We take great pride in our factory partnerships – some that have lasted 25 years.
Can Charles River Apparel help me set up logos for my customer?
Charles River Apparel has a full-service graphic design department to create, modify designs, and digitize them at competitive prices.
What is the return policy?
Returns cannot be accepted unless accompanied by a Return Authorization number (RA). RA's must be obtained within 30 days of invoice and product must be in resalable condition. Spec samples are not returnable.
How do I obtain an RA?
Please contact customer service at email@example.com or 800-225-0550 to obtain a return authorization form.
Can I set up multiple web users with designated roles?
Yes, if you are an account admin you will have the ability to set up individuals users with specific roles/permissions. Please go to your "Manage Web Users" through your "My Account" to change or update roles.
Can I pay with a credit card online?
Yes, you can pay with your credit card online. Go to view invoices and click on the 'open' invoices you'd like to pay, this will take you to the payment page. If you have a card on file, you will be required to update your verification # located on the back (front for AmEx) of your CC. If you do not have a card on file, follow the steps for adding your credit card information.
Can I pay with a credit memo online?
Unfortunately our systems are not set up to accept online payments using credit memos. If you'd like to use a credit memo for payment please contact us at AR@charlesriverapparel.com or 800-225-0550 ext 3.
Can I make partial payments online?
Unfortunately we cannot accept partial payments online. If you'd like to make a partial payment, please contact us at AR@charlesriverapparel.com or 800-225-0550 ext 3.